IDThredz Returns and Exchange Policy

At IDThredz, we’re committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, we’re here to help. Below, you’ll find our simple and straightforward return and exchange policy designed to give you confidence when shopping with us.

What to Do if You’re Dissatisfied
If you’re unhappy with your purchase for any reason, follow these steps:

• Inspect Your Items: Please check your items as soon as they arrive.
• Contact Us Promptly: Notify us within 7 days of delivery if you notice any defects, damage, or discrepancies with your order. For issues that become apparent later, contact us as soon as possible.
• Provide Proof of Purchase: Include your order details and a description of the issue.

Eligibility for Returns or Exchanges
You may be eligible for a refund, exchange, or replacement if:

• The item is defective or damaged.
• The wrong item was delivered.
• The item does not match the description provided at the time of purchase.

To process your return or exchange, the following conditions must be met:

• Items must be returned in their original condition, including packaging, tags, and labels.
• Returns must be initiated within a reasonable time after the issue is identified.
• Customers are responsible for return shipping costs unless the issue was caused by IDThredz (e.g., wrong or faulty item).

Non-Returnable Items
Unfortunately, the following items cannot be returned or exchanged:

• Customised or personalised items, including printed designs.
• Items that have been worn, washed, or altered.
• Clearance or final-sale items.

Refunds and Processing Time
If your return is approved, we will process your refund to your original payment method or offer an exchange, depending on your preference. Refunds typically take 5-7 business days to process after we receive your returned item.

Building Trust and Confidence
We understand the importance of a hassle-free shopping experience, and our goal is to resolve any issues quickly and fairly. If you have any questions or concerns about your order, don’t hesitate to contact us—we’re here to help!

Feel free to reach out to our team at idthredz@gmail.com to start a return or learn more about our policy.

Shop with confidence at IDThredz, where your satisfaction is our top priority!

IDThredz Shipment Policy

At IDThredz, we strive to provide a seamless and reliable shipping experience. Below, you'll find all the information you need about our shipping methods, costs, and policies to help you shop with confidence.

Delivery Terms

• When Delivery is Deemed Complete:

  • Delivery is considered complete when either:
    • The customer or their nominated carrier collects the goods from IDThredz’s location.
    • IDThredz or its nominated carrier delivers the goods to the customer’s specified address, even if no one is present to accept the delivery.

• Shipping Methods and Costs:

  • We work with trusted delivery partners to ensure your order reaches you safely and on time.
  • Shipping costs are calculated at checkout and depend on your location and the size of your order. In some cases, delivery may be included in the product price, as indicated at the time of purchase.

• Delivery Timeframes:

  • While we aim to dispatch orders promptly, delivery times are estimates and may vary.
  • You will receive tracking details for your shipment to stay informed of its progress.
  • If delays occur, we appreciate your understanding and assure you we are doing our best to deliver as soon as possible.

• Missed Delivery:

  • If you are unavailable to receive your package as arranged, additional charges for re-delivery or storage may apply.

Packaging
We package your IDThredz items with care to ensure they arrive in perfect condition. Whether it’s a single shirt or a bulk order, every item is handled with attention to detail.

By clearly outlining our shipping policies, IDThredz aims to make your shopping experience smooth and worry-free. If you have any questions or need further assistance, feel free to contact us at idthredz@gmail.com. We're here to help!